BBB Complaints and Regulatory Actions: What a Quick Search Reveals
The Better Business Bureau and state attorney general offices publish free, searchable complaint and enforcement records — and almost nobody checks them before signing up with a telehealth provider. Here's what a quick search actually reveals and how to do it.
What to actually search
- BBB.org — search the company name directly; look at complaint volume relative to company size, and specifically read how complaints were resolved, not just the count
- Your state attorney general's consumer protection page — many publish specific warnings about telehealth or pharmaceutical companies operating in the state
- FTC.gov's public complaint database — searchable by company name for federal-level consumer complaints
How to interpret what you find
Some complaints are normal for any consumer-facing company at scale — the pattern and resolution matter more than the raw count. A handful of complaints that were resolved reasonably is very different from a pattern of unresolved billing disputes or unaddressed safety concerns.
Embody From consult
A provider you can independently research through BBB and state AG databases before committing.
Visit Embody →Paid linkThe five-minute habit worth building
Before your next telehealth signup — for GLP-1s or anything else — a quick BBB and state AG search takes about five minutes and gives you real, third-party-verified information that no amount of homepage marketing copy can substitute for.